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Terms & Conditions

Reaching Us

If you need to reach us, please email us using the Contact Us page, alternatively, you can call on 01492 593062 (International +44 1492 593062) or write to us at:

Celtic Herbal

Unit 10A

Parc Caer Seion


LL32 8FA

United Kingdom

Making a Purchase

To make a purchase click the ‘Add to Cart’ button on a product. When you're ready, click on the shopping basket, and choose either 'Go to Checkout' or 'PayPal Check out’ and you'll be asked to either sign into your account or checkout as a guest. We accept Visa, MasterCard and Maestro card payments as well as PayPal.

CONTRACTUAL NOTE: When confirmation of an order is received, this does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, upon the sending of an invoice. We have included this term to protect us in the event of inadvertently under-priced goods, or if we are no longer able to supply a particular product. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Out of Stocks

If your item is not in stock, you will be contacted immediately, and we will supply you with the nearest equivalent. This is a courtesy measure and does not affect your statutory rights.

Returns Policy

If an order is incorrectly delivered or found to be unsatisfactory, we shall provide a full refund or replacement. Returns should be made with 14 days of the date of the invoice and sent back to us at Celtic Herbal, Unit 10A, Parc Caer Seion, Conwy LL32 8FA including a copy of the original invoice. We will reimburse the cost of postage and packaging for faulty goods.

Provided that goods are unopened and we are notified within 6 weeks of the date of invoice, you may exchange goods or get a refund.

Discount / Voucher T&C's

1. How To Redeem Discount Voucher - You must sign up via the web address ( shown on the Discount Voucher when placing your order online.

                                 I.            Only one Discount Voucher can be used per order of Product

                               II.            You cannot use a Discount Voucher in conjunction with any other sales discounts or promotional offers unless the specific terms relating to the Promotional Discount Codes state that you can combine the Promotional Discount code with other offers.

                             III.            Generally, Discount Vouchers can only be used for one order

                            IV.            The Discount Voucher will expire on the date specified in the specific terms relating to the Discount Voucher, or before subject to availability of which we will notify you via the website. You cannot use the Promotional Discount Voucher after this date.

                              V.            Discount Vouchers have no cash redemption value.

                            VI.            Our standard terms and conditions of sale apply in respect of any orders placed using Discount Vouchers and the Website terms of use for using our site also apply.

                           VII.            We reserve the right to vary or discontinue the Discount Voucher scheme at any time

2. We have the right to revise and amend these terms and conditions of sale from time to time including to reflect changes affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our site's capabilities.
3. You will be subject to the policies and terms and conditions of sale in force at the time that you use your Discount Voucher, unless any change to those policies or these terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).